Call scoring for teams that live on the phone

Every call graded. Every person, the same way.

CallIntel scores how every call was handled — greeting, qualification, resolution — so you coach on what was said, not what you remember.

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14-day trial · 100 credits · no card

  • 3 questions asked of every call, each scored out of 5
  • 1 line of evidence, with a timestamp, behind every score
  • 0 changes to how your team takes calls
+91 ••••• ••417follow-upinbound

12 Sep, 11:40 AM · 3:26 · answered by Neha D., front desk

Handling3.2/5
4.0/5
Greeting
3.5/5
Qualification
2.0/5
Resolution
Talk ratioYour team talked 70%
Your team 70%Caller 30%

Rule of thumb: balanced calls sit near 50/50; above 70% team talk usually means the caller didn't get to say what they needed.

Resolution 2.0Why
2:51 Main doctor se check karke aapko call back karti hoon.

A callback was promised with no time agreed. The caller hung up without a booking.

Example call from an example workspace (Bright Smile Dental). Caller number masked.

Example workspace · Bright Smile Dental · September

A month of calls, once every one of them has been read.

58calls this month
23rang out
7promises with no date
1:42average call

Before / after

Coaching today vs with CallIntel

The objection to coaching is always the same: “you only hear my bad ones.” Grade every call and that argument goes away.

You hear 1 call in 50, usually the bad one

All 50 are scoredThe good calls count as much as the one that went wrong.

Feedback from memory

Feedback that quotes the minute“At 2:51 you promised a callback. When?”

Nobody knows who promised what

Every promise has a name on itWho said it, to which caller, and the date — or a flag when there isn't one.

Scores depend on who is listening

One scale for everyoneGreeting, qualification and resolution, out of 5, on every call.

Your team, side by side

See who needs help before the review, not after it.

Calls handled, booked rate and handling score per person, from the same calls. Press Coach to see the lines behind a score.

Who is handling calls

Example workspace · 30 days
PersonCallsBookedHandling8 weeksAction
Priya S. bestFront desk 14
43%
 4.3/5
Arjun M.Front desk 11
36%
 3.8/5
Rohit K.Evenings 4
25%
 3.4/5
Neha D. needs helpFront desk 6
17%
 2.9/5

35 answered calls, 12 booked. Handling is the average of greeting, qualification and resolution across each person's analysed calls.

People and software, one scale

Your AI receptionist needs a manager too.

If some of your calls are answered by a voice bot, its recordings get the same three questions as your front desk. Same gauges, same evidence.

Neha D. · front desk

Person · 6 calls
4.1
Greeting
2.6
Qualification
2.0
Resolution
2:51Main doctor se check karke aapko call back karti hoon.

Warm, but no time agreed for the callback.

AI receptionist · after hours

Software · 9 calls
4.8
Greeting
3.9
Qualification
2.4
Resolution
1:06Sunday ko clinic khula hai kya?

Read out the weekday hours twice in English; the caller hung up.

CallIntel does not answer calls. It grades recordings from any source — your front desk, a call centre, or a voice bot you already use — and changes nothing about how calls are taken.

If you own the place

The same calls, read for what they cost you.

Missed calls by hour

Example workspace · 30 days

23 calls rang out while you were open, worst between 2 and 3 pm.

Follow-ups needing a date

7 open
  • +91 ••••• ••417 · Neha D.“Will call back after checking with the doctor.”
    no date
  • +91 ••••• ••062 · Arjun M.“I'll send the braces estimate on WhatsApp.”
    no date
  • +91 ••••• ••905 · Rohit K.“I'll call you when a Saturday slot opens.”
    no date
  • 4 more in Follow-ups, each with the line it came from.

Pricing

Try it on last month's calls.

14days free
100credits to start
Nocard needed
Start free
Does CallIntel answer or make calls?

No. There is no dialler, no AI calling agent and nothing for the front desk to install. CallIntel reads recordings you already have and tells you what happened on them.

Where do the calls come from?

Connect Ringba, a Google Drive folder or a Google Sheet, or upload recordings directly.

Does it understand Hindi and Hinglish?

Yes. Calls are transcribed with the speakers separated, in English, Hindi, Hinglish and 100+ languages, and scored on the same scale whatever the language.

How is a call scored, and can my team check it?

Greeting, qualification and resolution, each out of 5. Every score comes with the line it is based on and the timestamp, so anyone can listen to that moment and disagree.

Walk into Monday's review with every call already graded.

Connect your call source, and the scorecards, the team table and the follow-ups fill in from calls you already have.

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14-day trial · 100 credits · no card